Introduction

At The Glen Woods Resort ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our resort, use our services, or interact with our website.

Information We Collect

Personal Information

• • Name, email address, phone number, and postal address
• • Booking and reservation details
• • Payment information (processed securely by third-party payment processors)
• • Guest preferences and special requirements
• • Emergency contact information

Usage Information

• • Website browsing behavior and preferences
• • Device information and IP address
• • Cookies and similar tracking technologies
• • Communication preferences

How We Use Your Information

• • To process reservations and provide accommodation services
• • To communicate with you about your booking and stay
• • To personalize your experience and improve our services
• • To send promotional offers and updates (with your consent)
• • To comply with legal obligations and ensure safety
• • To analyze usage patterns and improve our website

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• • With service providers who assist in operating our resort and services
• • When required by law or to protect our rights and safety
• • With your explicit consent for specific purposes
• • In connection with a business transfer or merger

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments.

Your Rights

You have the right to:

• • Access and review your personal information
• • Request corrections to inaccurate information
• • Request deletion of your personal information
• • Opt-out of marketing communications
• • Withdraw consent where applicable

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site usage, and assist in marketing efforts. You can control cookie settings through your browser preferences, though some features may not function properly if cookies are disabled.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.